Banking Automation is delighted to release a kiosk case study from Basildon Borough Council.
Over the last few years, Basildon have developed a fully self-service payment solution in their modern customer service centre after a phased introduction of payment kiosks.
“The auto-pay kiosks are helping to engender a sustainable behaviour change in our customer base, meaning that we can do more for customers for less.”
Lee Washbrook, Manager of Customer Services, Basildon Borough Council.
The following case study depicts how Basildon Borough Council achieved a sustainable channel migration strategy, leading to cost efficiencies at no detriment to customer service.
Please click here to view the case study in full.
For more information please contact us.
